Customer Reviews

Harvey Cadillac serviced my previously...

Harvey Cadillac serviced my previously owned Cadillac for more than eight years. The Service staff was outstanding. As my car aged, I began to look at the new line of cars. I was never pressured to purchase a car as sales staff reminded me that, "Whenever you are ready, we are here to address your needs." When it became apparent that I needed a car, Becky was there. Within a few days, I was able to walk away with my new XTS. I bought this car feeling confident that when I bring my car in for service, it will receive the kind of service that will keep my car functioning at a high level of performance and sustainability. Walter L. Burt, Ph.D.

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I took in my 2013 ATS for its first...

I took in my 2013 ATS for its first service--oil change, tire rotation, software update on the CUE, etc. Everyone was extremely polite, I was offered a loaner, which I refused, and the car was finished ahead of schedule.

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Warranty work done & Harvey made it very...

Warranty work done & Harvey made it very seemless.

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Bought the car new in September of 2012. ...

Bought the car new in September of 2012. 3700 miles on it when it stranded my family and I two hours away in Ann Arbor. Cadillac roadside assistance was summoned and the service from them was beyond abysmal. Bad enough that a new car stranded me. The problem was compounded by the 2.5 hours required for roadside assistance to deal with a minor problem. Harvey was great on Monday. I left a rather angry message with Jeff Kuhn over the weekend and he responded on Monday morning by having a loaner car ready for me and hooked me up with Brad in service who took care of the problem in a timely manner. I realize that the initial problem and the terrible service from roadside assistance was not caused by Harvey, but Harvey went a long way toward smoothing over a rather difficult situation.

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Pleased with timeliness - Harvey is taking...

Pleased with timeliness - Harvey is taking care of my car!

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Once we leave our car with Brad, we know...

Once we leave our car with Brad, we know we will be satisfied with Harvey Cadillac service.

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Great job as usual...

Great job as usual...

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honest & friendly

Honest & friendly

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I was vey happy with my service.

I was vey happy with my service.

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Had a bad wheel bearing, making a loud...

Had a bad wheel bearing, making a loud noise, took care of it under warranty!

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